Products & Solutions

Client Testimonials

  • "Our trading floor solution better enables us to meet and exceed our customer needs and gives us much more flexible voice connectivity on the...
    Head of Treasury
    Leading Local Bank
  • "My operators face the rigorous demans of monitoring multiple complex systems and information in a 24/7 environment. Rashed Al Makhawi...
    Head of Control Room Operations
    Public Safety Organisation
  • "Working with Rashed Al Makhawi Enterprises has been a pleasure. There are very few companies out there who really mean 'round-the-clock-...
    Head of IT
    Leading International Bank
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Backoffice Optimisation

 

Making sure the back office is delivering on what the front office promises takes much more than having the right number of agents sitting at their desks. You need to make sure they’re operating to the best of their ability. We can help you do just that.  The solution allows managers and supervisors to easily and quickly adjust tasks and resources to ensure business objectives are met. Using an intuitive software environment, you can capture work across virtually any channel – including manual processes – to create a single view of all back office activities across the entire resource pool. Rich reporting capabilities give you insight to make data-driven decisions that improve performance. You can then automatically or manually allocate work in real-time throughout the back office, taking into account operational priorities, staff skill and availability

  • Provide managers with insight into the work process through KPI data and multiple out-of-the box reports
  • Measure workload, progress, efficiency and effectiveness, as well as in-process service level achievement
  • Track metrics for individual users and teams, at multiple levels and across multiple dimensions of time
  • Support any business process management (BPM) already in place and easily integrate between multiple systems
  • Accommodate every work channel to protect your technology and process investments
  • Track and manage processes that involve multiple departments
  • Leverage insight across enterprise business intelligence systems for accurate productivity and resource utilization reporting
  • Get a single view of process throughput, staff productivity, backlog and service level achievement across the front and back office
  • Use process insight to understand and automate workflows.