Service & Support

Client Testimonials

  • "Our trading floor solution better enables us to meet and exceed our customer needs and gives us much more flexible voice connectivity on the...
    Head of Treasury
    Leading Local Bank
  • "My operators face the rigorous demans of monitoring multiple complex systems and information in a 24/7 environment. Rashed Al Makhawi...
    Head of Control Room Operations
    Public Safety Organisation
  • "Working with Rashed Al Makhawi Enterprises has been a pleasure. There are very few companies out there who really mean 'round-the-clock-...
    Head of IT
    Leading International Bank
Click Here to view more

OUR ADVANTAGE

It all boils down to service over profits. We chose service.
 
When you choose us as your solutions provider, you are simultaneously investing in our comprehensive technical support and training services. Our goal is to create a lasting relationship that extends well beyond the initial installation of your system. Our factory-trained technicians are available for 24/7/365 support through on-site and off-site services and maintenance.
 
We can tailor service level agreements to meet your needs and your operational budget. We offer a diverse range of options, including comprehensive same-day coverage for your integrated systems, economically-priced preventative maintenance agreements, and even a loaner option in case a key system component has to be repaired off-site.
 
Our team of engineers will customize your system to manage all aspects of your newly-integrated technologies. With direct links to our principals we are able to bring to you full access to the industry’s most highly-qualified personnel and state-of-the-art methods.
 
All our engineers are manufacture trained and certified. For us this is a huge investment. We know it is worth it as this aides us in ensuring that we are able to address and resolve any issues that our customers may face. We pride ourselves in choosing service over profits.
 
Additionally, we have extensive experience in large-scale and complex projects, locally and regionally. These resources allow us to assign a well-credentialed and uniquely-experienced team of project managers, engineers and installers to each of our projects.
 
While every customer situation is unique, we understand that there are common challenges which businesses face today.  Indeed, our history of, and commitment to, collaborating with our customers has resulted in constantly bringing in practical and innovative solutions that improve the bottom-line, deliver a new level of operational efficiency.
 
We are confident that there is no other integrator out there who can match our commitment to the domains we operate in: there really is no one who offers our range of solutions with our level of service for as long as we have in this market.
 
Our expertise is built primarily on our resources. We have, by far, the best people in the industry doing what we do. Our team -- sales, and especially the engineers -- are all trained to specifically focus on the implementation of technologies related to the key domains of financial institutions, control room space and contact centre management. Hence we are able to in turn offer our customers the most highly-trained, highly-focused team in the market.
 
So if you want to know what REAL service is about we urge you to come by our facilities at any time to see just how engaged our team are. Always ready. Always serving.