Products & Solutions

Client Testimonials

  • "Our trading floor solution better enables us to meet and exceed our customer needs and gives us much more flexible voice connectivity on the...
    Head of Treasury
    Leading Local Bank
  • "My operators face the rigorous demans of monitoring multiple complex systems and information in a 24/7 environment. Rashed Al Makhawi...
    Head of Control Room Operations
    Public Safety Organisation
  • "Working with Rashed Al Makhawi Enterprises has been a pleasure. There are very few companies out there who really mean 'round-the-clock-...
    Head of IT
    Leading International Bank
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Voice Recording

We promote proven, robust recording for diverse interaction-capture needs such as:
 
  • Compliance call recording– Highly resilient, secure platform for financial institutions and call centers that require   continuous voice logging for regulatory compliance, risk and dispute management purposes
  •  Interaction-based recording– Selective interaction recording based on computer telephony integration (CTI) parameters  (e.g., DNIS and 1-800 numbers, call direction) and business data (e.g., caller ID)
  • Quality monitoring recording– Random, automated voice logging enabling call center managers to assess their quality of service and employ call center quality monitoringapplications and processes to improve it
  • On-demand recording– Manual control of call recording in real time as the need occurs
  • The solution can record multiple media— digital and analog—in TDM, voice over IP (VoIP), session initiation protocol (SIP)-based and hybrid environments. It seamlessly integrates with a variety of communication hardware and software, including all major CTI, trading floors switches and CRM systems.
Key benefits of the solution include:
 
Central, cost-effective management of multi-site environments, with central user administration, reporting, playback and querying
Enterprise scalability for all sizes and types of environments including consolidated data center and hub-and-spoke IT architectures
Business continuity including solutions for continuous call recording, call archiving, and disaster recovery
Centralized storage management integrating with enterprise storage systems and leveraging existing resources
Powerful data security including end-to-end media encryption, strong user authentication and server hardening
Server and client virtualization to reduce the amount of resources consumed