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WHO WE ARE

We are the leading mission-critical technology solutions provider in the Middle East.

/About Us

Growing from its humble roots as a UAE based local entity, today under the new identity of United MakGroup Technologies LLC, we are a leading, trusted and well-known mission-critical technology solutions provider in the GCC region with offices strategically located in key business centres. Our core domain expertise lies in the sectors of banking and financial services, contact centers, telecoms, oil & gas companies and public safety & security organizations. With a strong focus on delighting our customer, our solutions are backed with unmatched after-sales support & service which is a benchmark in the industry.

In a world of technology, it’s the people who make the difference. We believe that people are at the heart of everything we do – from the ones that offer best-fit solutions to the ones who reap the benefits of those solutions.

 

For almost 3 decades, operating under the name of Rashed Al Makhawi Enterprises LLC, our people have been powering the technology that empowers our partners. Our vision has always remained futuristic, while our feet have always been grounded to values of forging partnerships based on trust and long lasting commitment.

 

In light of this we have given a new cover to an old story. Our rebranded business name – United MakGroup Technologies LLC is a reflection of our futuristic vision and age old values. The ‘M’ formation of our identity is an amalgamation of two upward moving triangles symbolizing growth and conjoined at the center symbolizing partnership. Our identity is a testament to our belief that growth can be stable only if anchored by long term partnerships – whether internal or external.

 

This further enhances our brand promise of “People – Powered Technology”

OUR VISION

To be our customer’s preferred technology partner for their mission-critical environments and work together for mutual success.

OUR MISSION

To provide exceptional end-to-end IT solutions, leveraging offerings from industry-leading vendors, to enable our customers to achieve their business goals. At Makgroup we will always strive to go that extra mile to provide exceptional value to our customers. We employ great people and we will always aspire to provide them with the best possible environment to innovate, grow and learn.

WHO WE ARE

We are here for you, today and tomorrow.

Businesses all around us are undergoing transformation, reformation and restructuring. Brands that we represent have changed hands over the years but we have not. We pride ourselves on our consistency, stability and history in this region. Your business is our business. Just as we have retained our employees over the years, we have retained both client and vendor partnerships. We must be doing something right.

We keep everyone happy.

We have installed systems in the region’s notable banks, brokerages, call centres and control rooms. Our project management and support has left not just the end user happy but also all other stakeholders – from Business to IT to Procurement and Operations. This might sound easy enough but we know just how much of coordination that takes. And we are ready to do that each and every time.

We choose good service over profits.

We believe in real service. That means we will be in your face 24 / 7 of you want us to be, or just an email or phone call away, if you rather we did not bother you. Yes this costs us more, but we don’t mind. Over the years we’ve learnt that the best way to improve our bottom line is to go that extra mile for our clients. 80% of our business in the past few years has been from customer referrals. This is always a good thing.

We believe in continuum.

A continuum is a continuous series of elements passing into each other. Over the years our portfolio of solutions have grown the same way. Our excellence in supplying analogue and digital voice recording solutions led to a more broadened spectrum of call centre technology. Our expertise in such tracking and monitoring technology speared our foray into offering mission critical solutions for trading floors and control rooms. Every solution complements the other. Every aspect integrates for an enhanced application. Every step of our growth has been charted to support your growing needs.