Follow me on Twitter

SOLUTIONS

Microsoft Intelligent Communications

Transform your unified communications environments to Intelligent Communications.

/Microsoft Intelligent Communications

Microsoft 365 is designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security. United MakGroup Technologies can help you deploy these platforms to unify your communications, migrate effectively to Microsoft services thereby simplifying integration, adoption, support, and reducing costs of your operating environments.

PLAN, DESIGN & DEPLOY

From design workshops to planning and aligning your business process, we can help you do the necessary evaluation and checks for meeting and calling functionalities. We can also help you set up Teams as a collaboration hub including user deployment, testing, SfB migration, SharePoint and One Drive integration and setting up of Teams Channels and aligning of business functions.

CHANGE MANAGEMENT & MANAGED SERVICES

Engaging users and identifying champions creates an excited and empowered workforce. Our adoption and change management practice is proven to increase user adoption by handholding the go-live process, ensuring users are trained, monitoring and offering managed services as well as 24/7 post implementation support.

DIRECT ROUTING & PBX FUNCTIONALITY

Direct routing enables organisations to connect external phone lines and use Teams as an office phone system. Installation of a Microsoft certified Session Border Controller (SBC) that connects your Teams environment to your communications service provider will enable you to secure connections and assure you of interoperability so that you can select from hundreds of service providers across the globe.

ENDPOINTS (HEADSETS, PHONES, ROOMS, CONFERENCING)

Your employees need great collaboration experiences whether they are in an office, a conference room, a contact center, or on the road – Poly devices provide the exceptional video and audio quality they demand. Easy to set up and use, Poly devices are coupled with outstanding service and support that helps you migrate quickly and successfully to meet everyone’s connection needs. Their high-quality headsets, voice, video, and video-interop solutions work simply and flexibly with Microsoft Teams, creating a one-stop shop for all your organization’s personal and group collaboration device needs.

COMPLIANCE RECORDING FOR MS TEAMS

Robust recording capabilities to help you capture, archive, analyze and retrieve interactions across all communication modes available in Teams calling, meetings and collaboration streams. Recordings and other captured data are held in a tamper-proof, easily searchable archive for record-keeping, monitoring, and data analysis. Dashboards provide insights into non-compliance and you can drill down to find the answers you need. Transform your business but remain compliant.

NETWORK ANALYTICS & MONITORING FOR TEAMS

Cloud-based Unified Communications platforms such as Microsoft Teams offer flexibility and predictable operational costs. A great UC experience, however, will always rely on a healthy environment, even when the services are hosted by a trusted provider. Within this ever-evolving UC landscape, you need a software to provide you with seamless insight, metrics, and root-cause analysis of issues that can affect voice and video quality and the overall user experience anywhere at any time. With our solutions from Nectar, IT professionals can deploy, support, and manage multi-vendor UC environments from the enterprise to the cloud and beyond.

ADVANCED CALL ACCOUNTING FOR MS TEAMS

Business Intelligence based on Teams Call Records, is an advanced call analytics application that can be fully embedded as an app into your MS Teams client.  Providing companies with comprehensive analysis via dashboards and reports, of call records and QoS data, imported from Teams usage as well as from other communications platforms in use to provide a consolidated view across your business. This helps you gain maximum efficiency from your investment.

GET IN TOUCH

To find out more about our products and solutions, please send us your enquiries, and we will get back to you at the earliest.