As one of the fastest growing markets, hotels and hospitality venues are constantly looking for ways to overcome competition and generate repeat business by delivering the best guest experience. Experience in Hotels is evolving all the time whether the hotel is offering full or just a select number of services such as food and beverage or business and social hotspots. These additional services play a huge part in enhancing the overall experience and contribute a high percentage to overall business turnover.
Part of delivering a first-class service is giving guests choice and convenience, whether this is to self-serve or being served by a member of staff. Consumers want to have that flexibility and choice and it’s the same when they pay for services and goods. There are many different payment options, cards, contactless, mobile apps and cash. Cash is still an important payment preference for guests and remains a significant part of your overall turnover. But how are you managing your cash? If you are still manually handling cash across your business, then you are having to devote valuable time to manage this process. A manual process will be prone to errors and less secure.
In addition to your Customer service teams, there are many departments across your hospitality business that are involved with cash. Cash automation allows your Head Office to have real-time visibility of your cash holdings at all times. Your Operations, Finance and Security teams all benefit from having a safer more efficient cash process that secures your revenue and reduces the costs associated with cash management.
“At the Marriott International, we are constantly focused on improving the experience of our guests. By implementing the CASHINFINITY™ solution, we have been able to release more than 22 hours staff time per week from Back Office tasks, as well as reducing our CIT costs.”
Joanna Chugh, VP Finance Operations Europe, Marriott International
GLORY’S CASHINFINITY™ SOLUTION OFFERS SMART CASH MANAGEMENT. Glory is the global market leader for retail cash recycling, and United Makgroup is proud to provide these world-leading solutions to the UAE market. Cash is a physical item. The way it moves from one place to another has to be managed just as you would manage any other object of value. Smart retailers, Hotels and hospitality venues around the world are managing the movement and use of cash in the same way they do for their merchandise. CASHINFINITY™ is the most advantageous cash management system with remarkable flexibility for businesses to fit any size of store or concession area and various business segments.
““No more cash count breaks – An integrated system aiming at improving the efficiency of cashiering function and internal controls environment. Furthermore aids in the elimination of the redundant manual cash counting process and increases the general cashiers & other operation staff’s productivity.”
Ajai Nair, Director of Finance, Sheraton Jumeirah Beach Resort & Aloft Palm Jumeirah