Customer Experience Management – United Mak Group

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Customer Experience Management

Empowering you with the tools to deliver the kind of service that your customers deserve.

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Customers are your most valuable asset. How pleased they are with your services would either make or break your business. That is why it is crucial to shape a customer-centric strategy that transforms the customer experience through all possible touchpoints with your brand. Providing a good in-store service to your customers is not enough. You need to ensure an exceptional customer experience with every single brand interaction – whether face to face or digital.


Our customer experience management platform is multi-channel, multi-lingual and digital helping you understand customer experience at every touch point within the organization. The solution helps in-house marketing and information dispersal and is also used effectively for Customer Intelligence, Staff Appreciation and Operational Analysis. It captures customer’s feedback, suggestions and complaints through a series of applications, and solves any dissatisfaction in real time.


Changing market perception, a growing appreciation of the importance of prioritizing customer needs, the emergence of new real-time and mobile technologies, social media and the changing needs of consumers and employees are driving a revolution in the world of Enterprise Feedback Management. While it’s great to capture feedback about a moment in time, it’s much better to understand all aspects of the customer journey and to have a tool that can engage and influence customers’ and prospects’ behavior for the benefit of the company.



To find out more about our products and solutions, please send us your enquiries, and we will get back to you at the earliest.