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Microsoft Teams direct routing

Enable Microsoft Teams for PSTN calls with MAK Group’s Direct Routing solution. Connect your SIP trunk securely and lower calling costs.

Microsoft Teams Direct Routing Solutions for Scalable Business Communication

As businesses move toward unified communications, Microsoft Teams has become a central hub for collaboration. But to turn Teams into a full-featured business phone system, Direct Routing is the key. At MAK Group, we help companies unlock the full potential of Microsoft Teams Phone System by enabling secure, cost-effective PSTN calling through our Direct Routing solutions. This lets your team make and receive external calls directly within Teams, without relying on Microsoft’s default calling plans.

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Microsoft Teams Direct Routing United Mak Group
Microsoft Teams Direct Routing United Mak Group

What is Microsoft Teams Direct Routing?

Direct Routing is a method of connecting Microsoft Teams to the public telephone network using a SIP trunk, instead of subscribing to Microsoft’s calling plans. By integrating your existing telephony infrastructure (on-premise or cloud-based) with Teams, you gain the flexibility to retain your current carrier, reduce costs, and customize your setup based on business needs. With Direct Routing, Teams becomes a complete business-grade phone system—supporting inbound and outbound calling, call queues, voicemail, auto-attendants, and more.

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Why Choose MAK Group for Teams Direct Routing?

At MAK Group, we specialise in secure, enterprise-ready voice solutions. Our Direct Routing service is fully managed, scalable, and optimised for local compliance in the UAE. Unlike plug-and-play providers, we take the time to understand your communication goals and infrastructure, delivering a solution tailored to your business model.

We provide full integration with Microsoft Teams SIP Trunking, certified SBCs (Session Border Controllers), number porting, and 24/7 local support. Our approach reduces downtime, maximises call quality, and gives you full control over your voice environment. You get a seamless PSTN calling experience inside Teams, backed by a trusted provider.

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Microsoft Teams Direct Routing United Mak Group
Microsoft Teams Direct Routing United Mak Group

Key Features of Our Direct Routing Solution

Our Microsoft Teams Direct Routing package includes all essential components for secure, efficient calling:

  • Certified SBCs for secure connectivity between Teams and your SIP trunk
  • Custom SIP Trunking Plans based on call volumes and usage
  • Integration with Existing PBX Systems
  • Support for DIDs & Number Porting
  • 24/7 Monitoring & Support Services
  • Advanced Call Routing Rules
  • Call Recording (Optional Add-On)
  • UAE Regulatory Compliance & Security Standards

Whether you need to connect a single site or multiple branches, our flexible architecture adapts to your growth.

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Benefits for Your Business

Implementing Direct Routing through MAK Group offers immediate and long-term advantages:

  • Lower Costs: Avoid high licensing fees from Microsoft by using your preferred telecom provider
  • Carrier Flexibility: Keep your existing contracts and numbers
  • Enhanced Control: Customise routing, call policies, and failover options
  • Enterprise-Grade Security: Encrypted voice paths and SBC protection
  • Operational Efficiency: Streamlined workflows with Teams as your central communication tool
  • Scalability: Add users, locations, or features as your business grows

Our solution is built for business continuity, quality, and long-term value.

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Microsoft Teams Direct Routing United Mak Group
Microsoft Teams Direct Routing United Mak Group
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Who Can Benefit from Direct Routing?

Microsoft Teams Direct Routing is ideal for organisations of all sizes looking to modernise voice communication without overhauling their existing systems. It is especially valuable for:

  • Corporate Enterprises needing multi-branch or multi-country voice setup
  • Call Centres seeking seamless integration with CRMs and auto-attendants
  • Healthcare & Legal Sectors requiring secure, compliant voice logs
  • Finance & Government Agencies where call control and traceability are essential
  • SMEs looking for affordable Microsoft Teams calling plans alternatives

If your business uses Microsoft Teams and needs full voice capability, Direct Routing is your upgrade path.

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Our Deployment Process

We follow a structured approach to ensure a smooth transition:

  1. Assessment & Planning
    We review your current infrastructure, users, and call flow requirements.
  2. Solution Design
    Our engineers configure SIP trunks, SBCs, and routing policies tailored to your organisation.
  3. Implementation & Testing
    We deploy the system, integrate it with Microsoft Teams, and run call quality tests.
  4. Go-Live & Training
    Your staff is trained on Teams calling features, and the system goes live with minimal disruption.
  5. Support & Maintenance
    Our local support team remains available for troubleshooting, updates, and scaling.
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Microsoft Teams Direct Routing (3)
Microsoft Teams Direct Routing United Mak Group

Can I keep my current phone numbers with Direct Routing?

Yes. We support full number porting and can help you retain your existing business numbers without disruption.

Do I need a Microsoft Calling Plan if I use Direct Routing?

No. Direct Routing allows you to bypass Microsoft’s calling plans by using your own SIP trunk.

Is this solution secure for handling sensitive communications?

Absolutely. We use certified SBCs and encrypted voice paths to ensure secure, compliant communication.

What are the minimum requirements for deploying Direct Routing?

You need Microsoft 365 licenses that include Phone System capabilities (e.g., E5 or E3 with an add-on), and an internet connection for Teams integration.

Talk to Our Microsoft Teams Voice Experts

Looking to extend your Microsoft Teams capabilities with reliable PSTN calling? MAK Group’s Direct Routing services offer the performance, security, and flexibility your business needs—without the overhead of Microsoft calling plans. Let us help you build a Teams-powered voice solution that works the way you do.

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To find out more about our products and solutions, please send us your enquiries, and we will get back to you at the earliest.

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